Vehicle
Type
It is the passenger’s/passengers booking agent responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and number of luggage. Vehicle type can be changed after booking by sending a email request to booking@heathrow-taxi-booking.co.uk prior to 24 hours before the actual pick up time.
Prices
Prices quoted and paid are for passengers being ready to travel at the booked time for the choosen vehicle not for per passenger.
Phone
Bookings
Phone bookings can be taken and maintained for 24 hours. Bookings are maintained with great attention and care. Some of the bookings may be recorded for training and verification purposes. We will not be held liable for any incorrect information provided by third party.
Booking
Confirmations
We will
send e-mail confirmations about booking to all of our passengers. This will
include phone bookings as well as web bookings, if you don’t receive the
confirmation mail within 30 minutes please call us or email us to check
it(before you do that please check your spam folder of your mail box).
Please
note that passengers booked for the two way journeys must reconfirm the return
pick up booking by email or by telephone 24 hours before the pickup time and
not earlier than 72 hours, failure to do that will result in cancellation or no
booking will be made for the return journey regardless of payment made in
advance. If you know you will have problem in reconfirming the return journey
please do the special arrangements by email us to get the return journey
booking confirmation email and make sure you obtain the return journey booking
reference number.
Heathrow Taxis will have all the rights to cancel the booking if it is made within 12 hours before the pickup time.
Payments
Payments
can be made by the following methods:.
1.
You can pay directly to the driver.
2.
Prepay by Credit/Debit Card using Paypal or through worldpay merchant service
3.
Prepay by Bank Account Transfer
For all bookings made by debit card/credit card using paypal/worldpay there will be an additional charge of £6.00 up to £100.00 will be collected with the fare. Any amount exceeding £100.00 a 6% surcharge will be added to the fare.
Fraud
Prevention
To
protect our drivers and passengers safety we have implemented a random installation
of security cameras in our cars.
Any online credit/ debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.
Waiting
Time Charges
All
pickups from the airports and cruise ports are allowed 40 minutes free from the
landing time/docking or pre agreed pick up time. Any further waiting time will
be charged at 20p per minute (minimum £5.00). Flight delays are exempt from
this charges.
Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 20p per minute (minimum £5.00) will be added to the fare quoted.
Additional
Passengers and Luggage
Additional passengers and luggage's may be added with the permission of MyTaxe control to the car ordered but not exceeding the numbers per vehicle type ordered.
Additional
Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile rate plus fee of £8.00 per pick up and drop offs.
Booking
Cancellations
A
booking can be cancelled in advance by giving 24 hours’ notice. If the booking
has been cancelled by the customer, the cancellation fee will be collected from
the customer depending upon the time between pick up time and cancellation
time.
If
cancellation made,
More
than 24 hours, 10% of your fare will be charged for admin charges merchant
refund charges.
Between
12 to 24 hours, 25 % of your fare will be collected.
Between
6 to 12 hours 50% of your fare will be collected.
Within 6 hours of pick up time, no refund will be provided.
Missed
Flights
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre-paid it will be refunded after deducting 10% of total fare for bank charges and admin charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
No
Show
No show
is defined as follows: If passenger books a private hire car with us and failed
to meet the driver on pick up time, this will include home, hotel and other
private address.
This
will include wrong date wrong time bookings. If a passenger books a pick up
from an airport and fails to meet the driver in the arrival hall. This means
that the driver will wait in the arrival hall up to 1 hour 30 mins from flight
landing time and if the passenger fails to meet or contact the driver or our
customer service within this time limit or make contact to inform their status
at the airport will be considered as a no show.
All
bookings made online or over the phone on basis of paying cash to the driver,
but secured with a valid credit or debit card will be charged the full amount
in the event of a no show.
All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.
Routes
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.
Liabilities
We will do our maximum effort to avoid the delays and cancellation but (we)The company accept no liability for the following: Severe traffic delays, road closures, extreme , poor weather conditions,traffic delays due to public transport strike and the unfortunate event of cab broken down.
Please note all our private hire and operators and Taxi drivers are self employed and licensed by TFL or Local authority, so we have limited control over their behaviors. So any complaint against them will have to send to the TFL or relevant authority.
On time Guarantee
As we advertised on the website we are happy to give the on time guarantee only if the booking made with 48 hours advance notice and has been fully paid when the booking made,in any other cases this guarantee will not be applicable for under any circumstances.
This not a contract to provide guaranteed service. If the provider cancel the booking for any reason Heathrow Taxis will not take any liability for direct or consequence losses.
Special
Fares
Our
Prices will be 60% higher on the following dates; 24th, 25th, 26th, 31st
December and 1st January. This is due to limited drivers available for work
during seasonal periods.